Ambutech


Ambutech makes some very nice canes. They are sturdy, reliable, relatively attractive, collapsible, etc. I like their product ALOT.

I do not, however, like their Customer Service team. Several months back, I noticed I was having an extreme amount of difficulty with my vision. I hadn’t used a cane in a year or so, aside from the occasional night. I decided I needed to order a cane. First of all, their site is difficult. Second of all, the Customer Service acts like they are shipping us a toy and it’s not of any importance to us. They took almost a month to get me my cane. A MONTH! That’s kind of like one of my friends’ issues with her wheelchair company. She CAN walk but not very long nor far. The company took FOREVER for her to get her chair back to her, and it was a $48,000 chair. My cane was only $35 or so.. but it’s still like.. really… really?! It’s not like we need it or anything. Sheesh.

I’m hoping this cane, and my backup/old cane, last for most of my life because I really don’t want to deal with them again.. but because the product is so good I just may have to.

Frustrating.

Published by

Jessica N and Makiko

Jessica is a proud Texan. She graduated in 2014 with her Master of Science in Rehabilitation Counseling and is now employed. She is visually impaired and has a retinal disease, Retinitis Pigmentosa. Originally Jessica started blogging about everything from being diagnosed with the disease to where she is now, almost 9 years later. Then, Jessica went to Guide Dogs for the Blind and was blessed with Makiko, her new guide dog. Now, her blog "The Way Eye See The World" is about everything related to visual impairments, including guide dogs.

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